1. Information We Collect

We collect the following types of information:

A. Information You Provide

• Name, email address, phone number, company name

• Payment information (processed securely via third-party providers like Stripe or GoCardless)

• Any other data you voluntarily submit through contact forms, sign-up pages, surveys, or support chats.

B. Automatically Collected Data

When you visit our website or use our Services, we may automatically collect:

• IP address, browser type, device type

• Pages visited, time on site, and referring URLs

• Interaction with emails or campaigns (opens, clicks)

C. Tracking Technologies

We use cookies, pixels (e.g., Facebook Pixel, Google Analytics), and similar technologies for:

• Site performance & personalization

• Retargeting ads and marketing

• Measuring campaign effectiveness

You can control cookie settings in your browser.

2. How We Use Your Information

We use your information to:

• Provide and improve our Services

• Process transactions and manage memberships

• Respond to your inquiries and support requests

• Send email updates, newsletters, or marketing content

• Monitor site usage and user behavior for optimization

• Enforce terms, prevent fraud, and comply with legal requirements

3. Sharing of Information

We do not sell your data.

We may share your information with:

• Service providers (e.g., CRM platforms like GoHighLevel, payment processors like Stripe)

• Marketing tools (e.g., Facebook, Google for retargeting or audience matching)

• Legal authorities when required by law

All third-party tools we use are required to maintain strict data protection standards.

4. Email & SMS Communication

By submitting your contact details, you consent to receiving:

• Appointment reminders

• Product updates

• Promotional offers or educational content

You can unsubscribe or opt out at any time via the link in our emails or by replying "STOP" to SMS messages.

5. Data Security

We implement appropriate security measures including:

• SSL encryption

• Password-protected systems

• Secure third-party platforms

Despite these efforts, no system can be 100% secure. Use the internet and our Services at your own risk.

6. Data Retention

We retain your data as long as necessary to provide our Services or comply with legal obligations. You may request deletion of your data at any time (see Section 9).

7. Third-Party Links

Our website may contain links to other websites or software tools. We are not responsible for their privacy practices.

8. Children’s Privacy

Our Services are not intended for individuals under 16 years old. We do not knowingly collect data from children.

9. Your Rights

You have the right to:

• Access the personal information we hold about you

• Request correction or deletion of your data

• Withdraw consent for marketing communications

To exercise these rights, contact: [[email protected]]

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.

11. Contact Us

For questions or concerns about this policy, contact:

Alevate Alliance
Email: [email protected]
Website: https://alevate.co.nz