1. About Alevate

Alevate is a co‑operative alliance of agencies and platform providers designed to give businesses access to premium tools, software platforms, AI technology, and expert support through a bundled annual membership.

Through group buying power and agency‑level licensing, Alevate enables Members to access systems at significantly reduced cost while retaining full ownership of their data and workflow configurations.

2. What Your Membership Includes

our Membership includes a 12‑month access term to the suite of tools, systems, and services described in the Membership offer, which may include:

• CRM and automation platforms such as GoHighLevel, myCRMsim, or equivalent

• AI voice agent software such as SynthFlow AI or equivalent

• Migration and setup support to transition your existing accounts, data, automations, calendars, forms, and funnels

• A set number of 1‑on‑1 strategy sessions across CRM automation, ads/media buying, and AI voice system setup and optimisation

These services are provided for the duration of your Membership and may vary depending on the specific offer you purchased.

During migration, all reasonable care is taken to ensure:

• No loss of data

• Full preservation of pipelines, workflows, contacts, tags, funnels, appointment types, calendars, and form data

• Minimal business disruption

• Continuity of operations and campaigns

Migration typically takes 3–5 business days following your induction call.

3. Membership Duration & Fees

• The Membership term is 12 months from the date of activation.

• The annual Membership fee is $5,000 NZD (or equivalent), unless otherwise stated.

• A $97 NZD deposit may be required to reserve your seat. This deposit is fully creditable and refundable only under specific conditions (see Refunds section).

• Full payment (or first instalment) must be made by the deadline listed in your offer.

• Membership access, onboarding, and migration commence only after payment and your induction call.

4. Refunds & Cancellations

• The deposit is fully refundable only if you attend your scheduled pre‑induction call and choose not to proceed.

• If you fail to attend or “no‑show”, the deposit becomes non‑refundable.

• Once full payment is made and access to platforms has been activated, the Membership fee becomes non‑refundable, as licensing and system provisioning occur immediately.

• Refunds, cooling‑off periods or exceptions may apply only where required under New Zealand consumer law.

5. Account Ownership & Data

You retain ownership of your accounts/sub-accounts and data at all times.

If you already use GoHighLevel, SynthFlow or myCRMsim:

• You will be migrated into Alevate’s agency license environment, but you retain full access and ownership of all your data and automations.

• All existing workflows, websites, forms, settings, contacts and calendars remain intact.

If you do not already have accounts:

• Alevate will provision new accounts for you under our agency infrastructure.

• Your access lasts for the full 12‑month term.

At the end of your Membership term:

You may:

• Renew your membership under updated terms, OR

• Export of your data back to a standalone subscription with the provider.

6. Use of Services

You agree to use the provided software, systems, and support in compliance with:

• All applicable platform Terms of Service

• Local and international laws (including SMS/email marketing regulations)

• Privacy and data handling requirements

You are responsible for your own:

• Contact data

• Campaigns and communication activities

• Automations, SMS/email sending practices, and AI usage

Alevate is not responsible for campaign performance, lead quality, revenue generation, or business outcomes.

7. Support & Strategy Sessions

The Membership includes the number of strategy sessions specified in your offer (e.g., CRM, ads, automation, voice agent strategy).

• Sessions must be booked and used within the 12‑month Membership term.

• Unused sessions do not roll over unless explicitly agreed in writing.

• Hands‑on implementation is not included unless stated; however, optional implementation services may be purchased at discounted member rates.

8. Termination

Alevate may suspend or terminate your Membership if you:

• Breach these Terms

• Use the services unlawfully or in breach of platform licensing rules

• Provide false information

• Engage in harmful, abusive, fraudulent or disruptive behaviour

Termination may result in loss of access to tools, support, training sessions, and Membership benefits.

9. Liability

To the maximum extent permitted by law:

• Alevate’s liability is limited to the Membership fee paid.

• All software and services are provided “as is” without guarantees of performance, outcomes, or results.

• Alevate is not liable for downtime, changes, errors, or limitations caused by third‑party platform providers (e.g., GoHighLevel, SynthFlow).

• Alevate is not responsible for business revenue loss or communication errors resulting from user configuration, campaigns or automation settings.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of New Zealand. Any dispute shall be resolved under the jurisdiction of New Zealand courts, unless otherwise required by consumer protection law.

11. Changes to These Terms

Alevate may update these Terms at any time. Updated Terms will be posted on our website with a new effective date. Continued use of the Membership constitutes acceptance of any updated Terms.

12. Contact

Alevate Alliance
Email: [email protected]
Website: https://alevate.co.nz